1. Return Policy
Non-Returnable Items: Due to the perishable nature of our products, we do not accept returns on rice and grocery items unless they are defective or incorrect.
Eligibility for Return: To be eligible for a return, the item must be unused, in its original packaging, and reported within 2 days of delivery.
2. Reporting an Issue
Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us within same day of delivery at ricemart1996@gmail.com with your order number and details of the issue.
Proof of Issue: We may require photos of the defective or incorrect item to process your claim.
3. Refund Process
Refund Eligibility: Once your claim is approved, we will process a refund to your original payment method. Refunds are typically processed within 7 business days.
Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or missing parts.
4. Exchange Policy
Exchanges: We do not offer exchanges. If you receive a defective or incorrect item, we will issue a refund or a replacement at our discretion.
5. Contact Us
For any questions or concerns about our Return & Refund Policy, please contact us at
Email: ricemart1996@gmail.com
Contact Number: +91-8500331254
Address: Potladurthi Village, Yerraguntla Mandal, YSR Kadapa, AP-516360